Marketing
has changed and it has become more personal. People nowadays need
convenience and you cannot expect that your customer will come to you.
You will have to go to your customer again and again so that he does not
switch to any other brand. Remember that your customer has numerous
options in his hand. Thus your business needs to present in locations
where the customer can make his buying decision easily.
This
is where your business location plays an important role. The process of
managing a business is continually changing but more importantly with
the advent of online marketing, your business location itself has
changed. Because of the increasing usage of internet, Smart phones too
are the latest trend and hence the reach of internet is now quadrupled.
But it is not necessary that your customer be present only on the
internet. Brick businesses are as alive today as online businesses.
Below you will find a list of 7 business locations that you should be
present in to harness your brand to its maximum potential.
1) Online – Websites –
You need your own website. Preferably one where the content has been
written by a marketing professional, there are several call to action
buttons and if you have the budget than you need to do SEO on your
website which is the differentiating factor between casual and
professional websites.
2) Online – Directories and classifieds – Justdial.com
which is India’s leading directory portal has recently gone for its IPO
in India. This goes on to show how important is the role of online
classifieds in today’s market. If you are not present in these
directories, you might as well be absent for most of your customers who
are using the online medium to get in contact with sellers.
3) Online – Emails – Online emails -
having email subscribers and updating them with the latest offers as
well as informing them of development in products is a smart way to use
email marketing. Ebay, Snapdeal and any other portal involved in selling
products online drives a major chunk of their business by attracting
customers through email. Email as a marketing medium is majorly used for
the services sector such as for travels, hospitality and real estate.
Till date very few consumer products are investing in email marketing.
However, if used properly, email can become a personalised medium for
delivering the right marketing communications to your target customer.
4) Mobile – SMS –
Although SMS marketing is becoming outdated, still there are ways in
which you can use SMS as a very smart marketing tactic. Dominos uses SMS
to update their consumers on the latest offer on Pizzas. Many fashion
outlets SMS their customers when there is a sale in the offing. My local
car repair shop guys sms me when my car is due for servicing. Thus
although you should not irritate customers by sending them SMS’s
rigorously, but SMS marketing can play a big role in retaining customer.
5) Malls -
In this hectic life, all your customers want convenience. And a mall is
equivalent to an all in one market where a customer can get things as
mundane as a mobile cover to things as useful as entertainment and daily
purchases. Buying in a mall makes sense because you save your time and
the rates are cheaper due to economies of scale. Because of this
mindset, it is necessary that you have a mall as your business location.
Your customer is already in the mood to purchase once he enters a mall.
6) Targeted territories -
Where malls are for consumer products, commercial products will find a
better response if they are physically present in their desired target
market. For example dealers of air conditioners and spare parts will
have a larger market if they are present in an industrial zone. Consumer
products which are targeting the cream of the society better not wait
for the customers to come to the mall. They need to have their own
outlets in A listed areas. if you are close to your target market, sale
will automatically happen.
7) People’s minds –
Advertising – The key to enter peoples mind is advertising and
marketing communications. If you want customers to switch over to your
brand or if you want to retain existing customers with you, then you
need to advertise. Positioning your brand in the right way in customer
mind is necessary in today’s competitive environment.
This
is a buyer’s market and you as a seller need to be present where the
customer is ready to buy. Thus your business location plays a crucial in
the success of your business.
Sawa kaka
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