TONY INFOMATIVE BLOG

Typical customer complaints will involve the customer calling the company and telling you about a product or service which is not performing as per expected standard. Such a customer complaint may be genuine or there may be some oversight from company end due to which the customer is suffering. The reactions of customers can vary if their product is not performing up to mark. Some customers might show more patience than others. In any case there needs to be a set protocol to handle irate customer. Thus we are outlining a 7 step method for handling customer complaints. 1 Have thorough knowledge of your own products / services – Before handling customer complaints, you need to know your own systems inside out. A customer who is calling for a complaint will be even more enraged if you do not know your own products or services. 2 Listen to the customer – Not listening to the customer can create grave problems. Imagine if the customer has a genuine problem but ins...

Dkt. Mwakyembe akionyesha picha ya Agness Gelard "Masogange" kwa wanahabari. Waziri wa Uchukuzi, Dkt. Harrison Mwakyembe amewafukuza kazi na kuliagiza jeshi la Polisi nchini kuwaunganisha na wengine kwenye kesi mahakamani ili kujibu mashitaka ya jinai, wale wote waliohusika katika kuuwasaidia Agnes Gerald na mwenzake Mellisa kupitisha dawa za kulevya kuelekea Afrika Kusini ambako walikamatwa katika kiwanja cha Ndege cha Oliver Thambo nchini humo. Waziri Mwakyembe ametoa agizo hilo leo, ofisini kwake, mbele ya waandishi wa habari wakati alipowaita ili kuufahamisha umma kuhusu hatua zilizochukuliwa na Wizaa yake kuhusu suala la dawa za kulevya Waziri wa Uchukuzi, Dk Harrison Mwakyembe jana ameanika majina ya watu saba waliohusika kupitisha mabegi tisa yaliyokuwa na kilo 180 za dawa za kulevya zenye thamani ya Sh8 bilioni, Julai 5 mwaka huu katika Uwanja wa Ndege wa Kimataifa wa Julius Nyerere (JNIA), wakiwamo maofisa usalama wanne wa Mamlaka ya Viwanja vya...

The 3 C concept of marketing strategy is a very interesting concept for marketers as it explains complete marketing strategy on the basis of 3 variables. These 3 variables are dynamic and inter dependent on each other. If one changes, the other has to change. The 3 C of marketing strategy are 1) Customer 2) Company 3) Competitor This concept of marketing strategy talks about the dynamic relation which exists in these three variables. Let us explain such relations with an example. Customer + Company = Low competition. When a customer has a high regard for a company, the competitor seldom finds a chance to penetrate. For example – niche products with high brand equity. The above equation can also be reversed. Customer + Competitor = Low penetration for our company. Customer = Competitor or Company The above equation can be observed when there is not much competition and also when the difference between the company and the competition is less. In this ca...

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MAHAKAMA ya Mkoa wa Mbeya imemhukumu kifungo cha Miaka 30 jela Mkazi wa Isanga Jijini Mbeya, Hamad Yusufu, kwa kosa la Kuzini na Binti yake na Kuzaa naye mtoto mmoja wa Kike. Baba huyo anadaiwa kuanza kuzini na binti yake mwaka 2008 akiwa na umri wa miaka 11 akimtisha kwa kutumia panga na kumpa ujauzito miaka mitano baadaye na kusababisha akatishe masomo ya elimu ya msingi. Akitoa hukumu hiyo, Hakimu Mkazi Mfawidhi, Gilbert Ndeuruo, amesema Mahakama imezingatia zaidi ushahidi uliotolewa na mtoto wa mshitakiwa huyo, Hadija Yusufu, anayedaiwa kuzini na kuzaa naye mtoto mmoja, Eva Yusufu, aliyethibitisha bila shaka kuwa baba yake alimlazimisha kuzini naye akimtishia kwa panga kwa zaidi ya miaka minne mfululizo kuanzia mwaka 2008 hadi mwaka 2012, alipopata ujauzito. Pia Hakimu Ndeuruo, amesema mahakama hiyo imeridhika bila shaka kuwa mshtakiwa Hamad amefanya kosa hilo baada ya vipimo vya vinasaba yaani DNA vilivyowasilishwa Mahakamani hapo na Afisa kutoka Ofisi ya...

Marketing mix is perhaps one of the most basic but most crucial tool of marketing. No marketing strategy can be complete without formulating the marketing mix and filling any loopholes in it. So what do we learn from the Marketing mix. 1. Marketing is dynamic in nature – All the different variables in marketing mix are interlinked. Change in one variable of marketing mix will bring a change in all the other variables as well. For example – Price can bring a change in product, place as well as promotions. 2. Product is not the most important factor – Although a good product forms the base of marketing mix, without proper price, promotion and distribution, your product will not get many customers. 3. You cannot ignore market prices – Your competition is smart and you can be assured that your competitors have their eyes on you. If you slip out by keeping the wrong pricing for your product, you are sure to suffer. A high price will allow the competitors ...

Dr.Jakaya Mrisho Kikwete Raisi wa Jamuhili ya Muungano wa Tanzania Raisi wa Jamuhuli ya Muungano wa Tanzania mh. Dr. Jakaya Mrisho kikwete hapo kesho anatarajiwa kuwasili katiak mji wa Biharamulo kwa shughuli ya Kuzindua barabara ya Muleba Ngara kupitia Biharamulo mjini iliyo jengwa kwa kiwango cha rami. kukamilika kwa barabara hii kumeifanya Biharamulo kufunguka kitaifa na kima taifa kwani hapo kabla wilaya hii ilikuwa imesahaulika kabisa kutokana na kuwa na miundo mbinu ya barabara kuwa siyo ya kuridhisha. Nikiongea na mmoja wa wakazi wa biharamulo mjini anaye julikana kwa jina la patrick alisema kwa furaha "tunashukuru nasi biharamulo tumekumbukwa kwani tulikuwa tuko kisiwani kutoka na na kuwa na babarabara ya vumbi ambayo ilikua mbovu" Kukamilika kwa barabara hii kuta leta fursa za kibiashara kwa wakazi wa Biharamulo ambapo wataweza kujikomboa na umasikini wa kutupwa. ambao kwa kiasi kikubwa ulikuwa ukichochewa na ubovu wa miundo mbinu. Uzinduzi huo utafanyika ...